PENGARUH KOMITMEN ORGANISASI DAN KEPUASAN KERJA TERHADAP ORGANIZATIONAL CITIZENTSHIP BEHAVIOR (OCB) PADA KARYAWAN BPJS KETENAGAKERJAAN
Keywords:
Organizational Commitment, Job Satisfaction, Organizational Citizenship Behavior (OCB).Abstract
This study aims to examine the effect of Organizational Commitment on Organizational Citizenship Behavior (OCB) and to examine the effect of Job Satisfaction on Organizational Citizenship Behavior (OCB). In addition, this study also examines the simultaneous effect of Organizational Commitment and Job Satisfaction on Organizational Citizenship Behavior (OCB). The research method used is a quantitative method. The population of this study consists of employees of the BPJS Ketenagakerjaan office in Jakarta. The sampling technique uses the Slovin formula, with respondent criteria of a minimum age of 20 years, resulting in a sample size of 55 employees. Data collection techniques include interviews and documentation, conducted through the distribution of questionnaires using a Likert scale approach. The analysis techniques consist of instrument validity and reliability testing, classical assumption testing, and multiple linear regression analysis using SPSS as the analytical tool.The results of this study show a significance value of 0.00, with an F value of 69.752 and an R Square value of 0.728, which indicates that Job Satisfaction and Organizational Commitment have a significant effect on Organizational Citizenship Behavior (OCB) by 72.8%. With this research, it is expected that the company can further develop the role of Organizational Citizenship Behavior (OCB) in the workplace, influenced by Organizational Commitment and employee Job Satisfaction.
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