FILSAFAT PENCIPTAAN NILAI ORGANISASI: RELASI ANTARA KESEJAHTERAAN KARYAWAN, NILAI PELANGGAN, DAN KEBERLANJUTAN BISNIS DALAM PERSPEKTIF ONTOLOGI, EPISTEMOLOGI, DAN AKSIOLOGI
Keywords:
filsafat manajemen, keberlanjutan bisnis, kesejahteraan karyawan, nilai pelanggan, penciptaan nilai organisasiAbstract
Penciptaan nilai organisasi merupakan persoalan fundamental dalam filsafat manajemen yang berkaitan dengan tujuan organisasi, dasar pengambilan keputusan, dan nilai moral dalam aktivitas bisnis. Orientasi konvensional yang menekankan keuntungan finansial, produktivitas, dan keunggulan kompetitif perlu ditinjau secara kritis agar tidak mengabaikan kesejahteraan karyawan, nilai pelanggan, serta keberlanjutan sosial dan lingkungan. Artikel ini bertujuan menganalisis relasi ketiga dimensi tersebut melalui perspektif ontologi, epistemologi, dan aksiologi. Penelitian menggunakan pendekatan kualitatif berupa studi kepustakaan terhadap literatur internasional dan Indonesia, terutama terbitan 2021–2026, yang dianalisis secara interpretatif-kritis. Hasil kajian menunjukkan bahwa penciptaan nilai organisasi merupakan proses multidimensional yang mencakup manfaat ekonomi, kesejahteraan manusia, manfaat yang dirasakan pelanggan, serta keberlangsungan sistem sosial dan ekologis. Kesejahteraan karyawan memiliki nilai intrinsik sebagai tujuan etis sekaligus berpotensi mendukung kualitas pelayanan dan ketahanan organisasi. Artikel ini menawarkan kerangka integratif yang menempatkan tata kelola bertanggung jawab sebagai penghubung ketiga dimensi, dengan tetap mengakui potensi konflik kepentingan di antaranya. Keberhasilan manajemen perlu dinilai dari kemampuannya menciptakan nilai yang produktif, adil, bertanggung jawab, dan berkelanjutan.
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